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Privacy Policy

Last updated: 29 March 2026

1. Information We Collect

When you use TruBites, we may collect the following information:

  • Account info: Name, phone number, email address
  • Delivery info: Delivery addresses you provide
  • Payment info: Transaction details processed via Razorpay (we do not store card/UPI details)
  • Usage data: Pages visited, features used, device information
  • Dietary preferences: Your selected meal preference (Regular or Swaminarayan)

2. How We Use Your Information

  • To process and deliver your meal subscriptions
  • To send order updates and delivery notifications
  • To process payments securely through Razorpay
  • To improve our menu and service based on preferences
  • To send promotional offers (only with your consent)

3. Data Sharing

We do not sell your personal information. We share data only with:

  • Razorpay: For payment processing
  • Delivery partners: Name and address for delivery (phone number is masked)
  • Firebase (Google): For authentication and data storage

4. Data Security

We use industry-standard security measures including Firebase Authentication, encrypted data transmission (HTTPS), and secure payment processing via Razorpay's PCI-DSS compliant infrastructure.

5. Cookies & Local Storage

We use cookies and local storage for authentication sessions, remembering your preferences, and attribution tracking (e.g., referral codes). You can clear these through your browser settings.

6. Your Rights

You can:

  • Access and update your profile information from the Profile page
  • Delete your account by contacting our support team
  • Opt out of promotional notifications from your notification preferences

7. Data Retention

We retain your data for as long as your account is active. Order history is kept for accounting and tax purposes as required by Indian law. You may request deletion of your account and associated data at any time.

8. Changes to This Policy

We may update this policy from time to time. We will notify active subscribers of significant changes via the app or email.

9. Contact

For privacy-related queries, reach out to us at privacy@trubites.in